Toyota CEO Email Jim_Lentz@toyota.com

CEOs get hundreds if not thousands of messages and emails a day, especially a CEO for one of the largest car manufacturers in the world.

TW users sending hundreds more his way with most likely the same messages would more than likely just irk him, depending on his temperament and patience.

But hey if Corporate won't speak to you then by all means go ahead.

 

They have whats called an OOP. Office of the President. All consumer incoming emails used to get routed to our office,and Legal would vet it. Often times we would send the consumer to go through the proper channels in order to work out their issues.

 

Stop injecting logic here!

It's more amusing to imagine thousands of angry TWers sending the CEO terribly spelled and grammar riddled emails complaining about "Muh shifiting, muh MPG, muh vibrating!!!!"

 

Sorry sorry

I keep forgetting, logic is not allowed in turd gen forum.

Carry on

 

I can assure you that the VP of sales called me and has been emailing me weekly. I got a response the next day from my email. If you are polite and well spoken in your email, It will have a positive result.

Here is her info:

danica.sorenson@toyota.com

Danica Sorenson

Executive Offices

Toyota Motor Sales, USA, Inc.

310-974-7520

 

I haven't seen that photo in ages.

 

WOW Danica is a VP now? I need to congratulate her then. Talk about moving up in the world!

 

These were the form letters, Danica used to send before:

From: Danica_Sorenson@toyota.com
To: (email)@yahoo.com
Sent: Wednesday, September 18, 2013 12:52 PM
Subject: From Toyota Executive Offices
Good morning Mr. W,
My name is Danica Sorenson and I am with the Executive Offices of Toyota Motor Sales, USA, Inc.. I wanted to acknowledge receipt of your email and letter sent to Mr. Lentz and Ms. Fein. We are very sorry to hear of the concerns with your 2011 Highlander. Based on your letter and request for “seeking remediation relief under s. 218.0171, Wisconsin Statutes lemon law”, I will be forwarding a Lemon Law Demand request for review. You would receive acknowledgement of your request within 5-7 business days and the review process can take up to 30 days. Even though I am forwarding your information, I invite you to contact me back if you would like to speak directly. I have left a message at the number documented in your letter. I can normally be reached between 8:30 a.m. and 5:00 pm, PST, Monday-Friday. If we do not connect, please advise if you have an alternate number or best time to reach you.
My sincerest regards,
Danica Sorenson
Executive Offices
Toyota Motor Sales, USA, Inc.
310-974-7520

 

What was wrong with the Highlander? Was it just God awful?

 

I'll even add that most CEOs of companies this size probably don't even read their own email. They have administrative assistants who have access to their email accounts and can read & send on their behalf. They are surely screening and routing them to the applicable person/department. Not saying they never read any, but most aren't unless they are screened/flagged as needing review.

I work for a Fortune 500 company and VP's and above have Admin Assistants who do this.

 

Constant check engine light.
Slip Indicator light constantly on.
Motor Cutting in and out at intersection

 

She introduced herself as the VP of sales. I guess she could be lying

 

Or maybe she changed job titles in the last 3 years as @lotuscupcar mentioned

 

Yeah I never said she is lying. I said if she was promoted to VP, congratulations are in order.

 

either way... She has been dealing with me and the email helped when I hit a dead end with corp.

 

Lotus, what Is your position in Toyota?

 

For those of you that might not be super familiar with corporate america, over the past decade or so people have started throwing around the VP title like crack cocaine in a Chapelle skit. It's title inflation all over the place. People want to feel important. What makes you feel important? Talking to a VICE PRESIDENT!!! So customers like it and employee's egos like it.

They've watered down titles so much its hard to tell who is actually important these days based on title alone.

 

There's also been a mass exodus of employees, and a re-org of who's left because of the move so who knows.
She's nowhere to be found on any of the corporate executive bios, and it's higly unlikely that a VP of sales would be taking care of your truck, since it has nothing to do with sales after all.

 

Ex - Legal