Tonno pro lo roll issues

Anyone else have issues with their tonno pro lo roll stitching falling apart and separating?
Mine is starting to fall apart and the vinyl is separating from the Velcro, leaving gaps.

I have sent 2 messages through their website to warranty claims but have not had any response in 2 weeks now...

 

Bueller.... I can't be the only one.

 

Based on the strong recommendation from a friend, I now have a Lo-Roll on order.

It's not going to be available until about 11/16. That date and this thread have me thinking that maybe Lund is taking steps to see that no more defective ones get to market?

Still doesn't explain why they haven't responded to you.

 

Update:
Covered under warranty, received a new cover just this week! Worth the wait I suppose.

 

I have one sitting in the garage off of my ‘15 Silverado I traded in. Had it on for 3 summers and 3 Ohio winters and it’s still in great shape.