Rust Already on a KB VOODOO box rack installed Feb 16th!!

I noticed rust spots today on my new modular box rack. This rack has not yet had anything mounted to it, it has been through zero punishment as my build will not be complete until April 10th. Then let the games begin! I can not say I wasn't fore warned as I have read all the threads on VOODOO both good and bad. I know they have had rust issues in the past but have said on TW to all of us that this was no longer going to be an issue as they have switched powder coaters. Well this is not the case. I reached out to KB VooDoo, I sent them an email, Chad S responded with in minutes and requested pictures. I sent him 4 or 5 pictures and he responded back "Most likely rock chips have exposed a very tiny bit of bare steel. Use the included paint pen to touch those spots up. This is not a warranty situation. There is no fault in the powder coat, just simple wear and tear that should be touched up accordingly." One of the several pics I sent may be a rock chip, the rest definatly are not.

I am not impressed. I would not recommend this product. They do not have their powder coat issue any were near being resolved. They lied to us all when they said they did.

 

I agree!! Let's see the pics.

 

I'll save the OP the trouble. Here are the pics.

 

And that is acceptable?

 

Honestly am I missing something?

 

We admittedly had problems in the past, but these pictures do not reflect any of those old issues.

This customer asked for a replacement rack, but we do not feel it is warranted in this case.

 

If that bothers you then you shouldn’t be driving an offroad vehicle LOL

 

Seriously my Relentless Fab Bumper arrived with more visible damage than that. Use some touch up and move on.

 

Ok this is one of the few times I'd side with KB on this one. C'mon OP.

 

Look at this guys bumper from Relentless, he is touching it up himself and moving on with it. You have zero fight in this one sorry O.P. TOUGHEN UP

 

@E-Paz 732NJ sorry for using the pictures without asking

 

I'm not a stickler and the rust pictured is not particularly bad. but considering it has only been a little over a month, I think it's safe to say in 6 months that finish is going go be complete crap. It also appears KB doesn't really care anymore either.

 

op

 

OP, just a suggestion, any chips from rocks and such should be touched up. They heavily salt the roads in Alberta where you live, so stay on top of it.

Powder coat is a great coating, but it isn't armor.

 

Yes, we care a lot, but we can't issue a replacement rack for that.

 

Quoted for truth. I see a couple specks of discoloration hardly bigger than a few grains of sand. This has to be a joke.

 

OP would have a heart attack if he saw my truck