My recent experience with Auto Anything

Here's what happened, and what I sent customer service at Auto Anything.
I ordered a tailgate net for my dad's truck for Christmas, he has since put the truck up for sale, The box has been untouched since it arrived, will I be able to make a return on this?

Here is the response I got.
We're sorry your recent order didn't meet your expectations. We have processed your refund for $32.40. This should appear on your statement within 5 - 7 business days.

If you shipped your return back to one of our warehouses, your return must still pass inspection prior to this issued return credit being finalized. As stated in our Terms & Conditions, all non-defective returned item(s) must be in a new and unused condition, including original packaging, parts and paperwork.

At AutoAnything, we're not satisfied until you are. So we hope you'll return to our website and give us the opportunity to prove why we're your number one source for all things automotive. Whether you're looking to improve your vehicle's performance or simply want to spiff up your ride, we've got you covered.

In the meantime, if you have any other questions, you can contact us at 1-800- 874-8888. We're here Monday-Friday from 6 AM-5 PM (PST) and Saturday from 6 AM-3:30 PM.

They basically told me it would cost more for them to send it back to the manufacturer and they would refund my purchase price and to keep the tailgate net. Its refreshing to have a customer service experience like this, and I thought I would share it.

 

Here is a copy of the chat transcript:

I ordered a tailgate net for my dad's truck for Christmas, he has since put the truck up for sale, The box has been untouched since it arrived, will I be able to make a return on this?
16:05:28 [Valentino A] Welcome to AutoAnything.com! My name is Valentino A and I would be happy to assist you! How are you doing today?
16:05:34 [Me] good
16:06:45 [Valentino A] Great! I'll check on your order status to make sure that we can take that back as a return.
16:09:12 [Valentino A] Ok great I'm confirming now that we can get that done. Working on the return now.
16:09:39 [Me] ok, cool
16:10:00 [Valentino A] Did you want the $32.40 applied as a refund to your CC or as a store credit to apply to another order?
16:10:16 [Me] Credit Card, please
16:12:45 [Valentino A] Done! Ok perfect, you can destroy that tailgate net in any way you see fit. We will refund you the original order value to your CC ($32.40) and no further action is needed on our side. Is there anything else I can help you with today?
16:13:28 [Me] Don't you want me to return it?
16:13:37 [Me] Its still new in the box.
16:15:47 [Valentino A] Nope! It would cost more to us to process the return label and get that sent to the original manufacturer.
16:16:13 [Me] ok, thanks
16:17:27 [Valentino A] If there is anything we can do to help you in the future, please let us know. We will be glad to assist you. Thank you for shopping with AutoAnything.com, have a great day!
16:17:44 [Me] you too, thanks again
Reply Reply to All Forward More

 

I have had the same level of customer service from them. They will price match too. There is a AA rep here on the board and he is great to work with.

@eccracer104

 

Did they say somewhere else that they don't want it back? Because that statement you just quoted doesn't say that. It says they have processed the return and it will be finalized when they get it back and the wharehouse inspects it and finds it to be unopened and in good condition.

 

I'm even more impressed that their return policy is good for 30 days, and this was 34 days after reciept. They could have told me to bug off.

 

Nevermind. Just saw the chat.

 

Yeah, sorry they did in chat. It just took a long time for the chat to go thru to my email. I have it posted now.

 

I purchase a lot of accessories from Auto Anything and have always had a great experience. And there’s no sales tax when I purchase! I’ve recommended them to everyone I know.

 

I have had this same situation with some Amazon products. Diapers for the kiddos. They sent us a package of the wrong size, told us to keep them after we filed a return. We donated them as they were to small for us to use.

 

@eccracer104