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Contacting Rock Auto?

Discussion in 'RockAuto' started by Phessor, Apr 24, 2025 at 12:15 PM.

  1. Apr 24, 2025 at 12:15 PM
    #1
    Phessor

    Phessor [OP] Well-Known Member

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    Does anyone know how to contact Rock Auto? I had a warranty return and they sent the wrong part. Now I have to figure out how to get the right part back from them. Thank you
     
  2. Apr 24, 2025 at 12:20 PM
    #2
    vssman

    vssman Rocket Engineer

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  3. Apr 24, 2025 at 12:23 PM
    #3
    Kwikvette

    Kwikvette Well-Known Member Vendor

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    It's how they've handled my past issues
     
  4. Apr 24, 2025 at 12:44 PM
    #4
    Phessor

    Phessor [OP] Well-Known Member

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    Thank you for your post, I tried those, every suggestion sends you to another link that does not put you in contact with an individual. I need an email or phone number to discuss this with an actual human being that can make this right.
     
  5. Apr 24, 2025 at 12:48 PM
    #5
    vssman

    vssman Rocket Engineer

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    A phone number is probably going to be hard to find. Google doesn’t come up with one and pointed me in the direction I posted. It says there’s an email listed if you follow that link.

    I just looked at Rock Auto’s page on here. There’s a link to PM and a phone number. Best of luck!

    https://www.tacomaworld.com/forums/rockauto.109/
     
  6. Apr 24, 2025 at 1:03 PM
    #6
    Phessor

    Phessor [OP] Well-Known Member

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    1998 TRD XTra Cab
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    Thanks again, that number won't accept messages or customer service. I know I am but one of millions that use their site. But now I have my work vehicle down for the unforeseeable future while I try to get this worked out. I may end up purchasing the item from another vender and telling Rock Auto to pound sand. I don't care how big your company is, you should have a customer service department.
     
  7. Apr 24, 2025 at 1:41 PM
    #7
    vssman

    vssman Rocket Engineer

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    2013 SR5 double cab
  8. Apr 24, 2025 at 1:52 PM
    #8
    Phessor

    Phessor [OP] Well-Known Member

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    Thank you, I found that one, hopefully I hear back from them.
     
    vssman[QUOTED] likes this.
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